Associate ICT Support Specialist – Multilingual

Evoke Labs Pvt Ltd, a software development and IT service company, is seeking a dynamic Associate ICT Support Specialist to join our innovative team. If you’re passionate about providing top-notch customer support, 1st-level technical assistance, operating helpdesk systems, managing ticket resolution, maintaining IT asset inventory, and tackling various general IT tasks, we want to hear from you. Fluent in Sinhala, Tamil, and English, with a degree, diploma, or equivalent qualification, this is your chance to make an impact.

Responsibilities

Gain a deep understanding of our software development processes and workflows to effectively support management decisions.
Work closely with cross-functional teams and stakeholders to set realistic operational targets and timeframes for projects, ensuring alignment with company goals.
Perform cost calculations, budget tracking, and resource coordination to keep projects on track and within budget.
Document processes, procedures, and project plans meticulously, ensuring clarity and accessibility for all team members.
Actively monitor project progress, identify potential bottlenecks, and proactively suggest solutions to keep projects on course.
Prepare and present status reports that provide actionable insights based on data analysis, helping management make informed decisions.

Preferred Qualifications

Bachelor’s degree in business administration, management, or a related field preferred.
Strong analytical skills and the ability to perform cost calculations accurately.
Excellent written and verbal communication skills in English.
Proficiency in project management tools and techniques.
A passion for technology and a keen interest in the software development industry.
Exceptional organizational skills and attention to detail.
Ability to collaborate effectively with diverse teams.
Prior experience in project management, process documentation, or similar roles is a plus.

Additional Information

This is a full-time position located in Sri Lanka.
As a valued member of our team, you will have the opportunity to work on exciting projects and contribute to our start-up’s growth.
We encourage a culture of continuous learning and innovation, fostering an environment where your opinions and ideas are valued and appreciated.

Application Process

If you are a motivated and skilled professional who meets the above criteria, please send your resume, highlighting your qualifications and interest in the position, and any additional supporting documents to visit https://evokelabs.io/careers/ or submit the form or info@evokelabs.io with the subject line “ Associate ICT Support Specialist – [Your Full Name]“.