ICT Support Specialist

Evoke Labs Pvt Ltd, a prominent Software Development and IT Services company, is on the lookout for a skilled ICT Support Specialist to join our dynamic team. If you’re passionate about IT, possess a strong knowledge base, and thrive in a collaborative environment, we want to hear from you.

Position Overview:

As an ICT Support Specialist at Evoke Labs, you will be a key contributor to customer support, 2nd-level technical assistance, and various general IT tasks. We are seeking an individual with a solid understanding of networking, AWS fundamentals, cloud technologies, basic MySQL, ITIL, basic IT security, and server management in both Linux and Windows environments.

Responsibilities

Gain a deep understanding of our software development processes and workflows to effectively support management decisions.
Work closely with cross-functional teams and stakeholders to set realistic operational targets and timeframes for projects, ensuring alignment with company goals.
Perform cost calculations, budget tracking, and resource coordination to keep projects on track and within budget.
Document processes, procedures, and project plans meticulously, ensuring clarity and accessibility for all team members.
Actively monitor project progress, identify potential bottlenecks, and proactively suggest solutions to keep projects on course.
Prepare and present status reports that provide actionable insights based on data analysis, helping management make informed decisions.

Preferred Qualifications

Bachelor’s degree in business administration, management, or a related field preferred.
Strong analytical skills and the ability to perform cost calculations accurately.
Excellent written and verbal communication skills in English.
Proficiency in project management tools and techniques.
A passion for technology and a keen interest in the software development industry.
Exceptional organizational skills and attention to detail.
Ability to collaborate effectively with diverse teams.
Prior experience in project management, process documentation, or similar roles is a plus.

Additional Information

This is a full-time position located in Sri Lanka.
As a valued member of our team, you will have the opportunity to work on exciting projects and contribute to our start-up’s growth.
We encourage a culture of continuous learning and innovation, fostering an environment where your opinions and ideas are valued and appreciated.

Application Process

If you are a motivated and skilled professional who meets the above criteria, please send your resume, highlighting your qualifications and interest in the position, and any additional supporting documents to visit https://evokelabs.io/careers/ or submit the form or info@evokelabs.io with the subject line “ ICT Support Specialist – [Your Full Name]“.